In today's data-driven world, cybersecurity has become an indispensable element for any organization seeking to safeguard sensitive information and build trust with customers—especially for tech companies like Chain.io.
About Chain.io
Chain.io is a platform that connects supply chain systems so their customers have better control over information when managing their freight.
Opportunity
With the amount of freight logistics and shipper data Chain.io handles, achieving SOC 2 compliance to prove the maturity of their data security practices is paramount to serving their customers. However, navigating the complexities of SOC 2 compliance and effectively managing the process can be a daunting task, especially for growth companies like Chain.io.
Mark Platt, Chain.io, VP of Engineering, the leader of the charge for Chain.io, shares his perspective on the initial exploration of compliance solutions: “Having had prior experience with compliance in a previous role, I knew that we needed to explore the market for software that could assist in meeting our compliance needs for both the initial stages and throughout our ongoing journey. The market proved to be robust, and offered a variety of solutions.”
Initially, Chain.io selected a GRC tool that helped manage their compliance efforts in one place. However, the team quickly realized that they needed more human expertise and guidance than the tool was providing.
To address these challenges, Chain.io turned to Trava for help achieving SOC 2 compliance. Trava's expertise in security and compliance, coupled with their deep understanding of SOC 2 requirements, presented Chain.io with an ideal complement to the GRC tool.
Eric Green, Chain.io, COO, another key team member, reflects on the challenge of prioritization during their compliance journey, “While we had all the technical components in place, we realized that we needed additional support to organize and prioritize our audit responses to align with the framework. The Trava team was a great partner for bringing best practice and prioritization expertise.”
Trava's Role in Transforming Chain.io's Compliance Journey
Trava's vCISO services provided Chain.io with the strategic guidance and hands-on support they needed to effectively manage their SOC 2 compliance process. Trava became another team member for Chain.io whose expertise played a pivotal role in ensuring Chain.io stayed on track and met all the necessary requirements.
Accelerated Compliance Achievements and Beyond
Under Trava's guidance, Chain.io was able to achieve SOC 2 Type 1 and Type 2.
Being SOC 2 compliant gives Chain.io several extra boosts, including:
Increased Customer Confidence: Achieving SOC 2 compliance instilled confidence in Chain.io's customers; demonstrating their commitment to data security and enhancing their reputation as a trustworthy partner.
Enhanced Reputation: SOC 2 compliance is a testament to Chain.io's commitment to cybersecurity, boosting their reputation as a security-conscious organization.
Ability to Expand to Additional Enterprise Customers: Possessing a SOC 2 attestation expands opportunities with customers that require proof that Chain.io will be a good steward of their data.